At DigArt.au, we are committed to providing high-quality products and ensuring customer satisfaction. This Refunds & Returns Policy outlines when returns, refunds, and exchanges are accepted.

1. Returns

1.1 Eligibility for Returns

We accept returns only if all of the following conditions are met:

The item is unused, in its original condition, and in original packaging
The return request is made within 5 business days of receiving the item
Proof of purchase is provided (e.g. order number or receipt)

1.2 Non-Returnable Items

The following items are not eligible for return or refund:

3D printed items (made to order)
Custom or personalised products
Digital downloads
Gift cards
Sale or clearance items

1.3 How to Initiate a Return

To request a return, please contact our customer support team and include:

Your order number
The reason for the return

Once approved, we will provide return instructions.

1.4 Return Shipping

Customers are responsible for all return shipping costs
We strongly recommend using a trackable shipping service or shipping insurance
DigArt.au is not responsible for items lost in return transit

2. Refunds

2.1 Refund Eligibility

Once your return is received and inspected, we will notify you whether your refund has been approved or declined. Refunds are only issued for items returned in original condition.

2.2 Refund Processing

Approved refunds are processed within 14 business days of receiving the return
Refunds are issued to the original payment method
Please allow additional time for your bank or card provider to finalise the transaction

2.3 Partial Refunds

Partial refunds may be issued if:

The item is returned damaged, incomplete, or not in original condition (not due to our error)
The return request is made after 5 business days but within a reasonable timeframe

3. Exchanges

We only replace items if they are defective or damaged upon arrival.
If you require an exchange for the same product, please contact us with your order details and supporting photos where applicable.

4. 3D Printed Items (Important)

All 3D printed products are made to order based on customer specifications.
For this reason, 3D printed items are non-refundable and non-exchangeable.

Please ensure all measurements, designs, and details are correct before placing your order.

5. Late or Missing Refunds

If you have not received your refund:

Check your bank account or card statement
Contact your bank or credit card provider (processing times vary)
If the issue persists, please contact us for assistance

6. Contact Us

For any questions regarding this policy, please contact us via our website or email.

Refund and Returns Policy for DigArt.au